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CAP Talk  |  General Discussion  |  Membership  |  Topic: Okay, now I'm annoyed.
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Author Topic: Okay, now I'm annoyed.  (Read 3250 times)
♠SARKID♠
Salty & Seasoned Contributor

Posts: 1,842
Unit: GLR-WI-204

Timmerman Composite Squadron - WIWG - CAP
« on: October 01, 2007, 01:32:10 PM »

A while back I called National HQ about my membership renewal.  Their answering machine said that they would get back to me on the next business day.  That was 3 WEEKS ago...Well the nice [name removed -admin] finally called me back just moments ago.  Unfortunately I couldnt get me phone in time and it went to voice mail, otherwise I might just have been a jerk about it.
« Last Edit: October 02, 2007, 01:45:05 AM by whatevah » Report to moderator   Logged

           Maj. Dan Turkal
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                WI-204/CC
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Pylon
Administrator

Posts: 5,138
Unit: NER-NH-038

Michael Kieloch, Marketing Communications & PR Leadership
« Reply #1 on: October 01, 2007, 01:47:49 PM »

National Headquarters staff are usually quite busy, and do their best to get to every members' request when they are able.  Has your membership renewal issue prevented you from participating in CAP activities yet?

To be fair to NHQ, you should not have waited three weeks to follow up to something which you thought required immediate attention.  If it didn't require immediate attention, then the three weeks follow-up time was acceptable.
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Michael F. Kieloch, Maj, CAP
Concord Composite Squadron, NH       
♠SARKID♠
Salty & Seasoned Contributor

Posts: 1,842
Unit: GLR-WI-204

Timmerman Composite Squadron - WIWG - CAP
« Reply #2 on: October 01, 2007, 01:53:11 PM »

National Headquarters staff are usually quite busy, and do their best to get to every members' request when they are able.  Has your membership renewal issue prevented you from participating in CAP activities yet?

To be fair to NHQ, you should not have waited three weeks to follow up to something which you thought required immediate attention.  If it didn't require immediate attention, then the three weeks follow-up time was acceptable.

No, it hasnt expired yet.  I'm just annoyed that it took three weeks to return a bloody phone call.  And now I dont even need their help anymore.
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           Maj. Dan Turkal
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SDF_Specialist
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Posts: 804

« Reply #3 on: October 01, 2007, 02:17:41 PM »

You should have emailed Susie Parker. She usually responds in at least 48 hours. She's good about getting back to people in a reasonable time frame.
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SDF_Specialist
pixelwonk
Alt-F4 pilot
Salty & Seasoned Contributor

Posts: 1,099

« Reply #4 on: October 01, 2007, 02:27:39 PM »

Chalk it up to a lesson learned.
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Skyray
Banned

Posts: 576

Skyray.com
« Reply #5 on: October 01, 2007, 03:26:44 PM »

They got back to me in 48 hours.  I didn't like the answer, but I certainly can't fault the service.  Maybe it just takes them longer to say yes than no.
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Doug Johnson - Miami

Always Active-Sometimes a Member
mikeylikey
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Posts: 3,755

« Reply #6 on: October 01, 2007, 03:37:52 PM »

They always picked up when I called.  The only time they didn't I got a call back like 2 hours later.  Don't be a jerk to anyone at NHQ.  They are WAY more busy (and productive) than you Cadet.  If it is an issue regarding renewals and such.....why can't the local level help you out??

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What's up monkeys?
♠SARKID♠
Salty & Seasoned Contributor

Posts: 1,842
Unit: GLR-WI-204

Timmerman Composite Squadron - WIWG - CAP
« Reply #7 on: October 03, 2007, 02:03:49 AM »

They always picked up when I called.  The only time they didn't I got a call back like 2 hours later.  Don't be a jerk to anyone at NHQ.  They are WAY more busy (and productive) than you Cadet.  If it is an issue regarding renewals and such.....why can't the local level help you out??

1)  Being busy is one thing, but a 3 week response time on a phone call is bad business.

2)  Never say anything about me or my productivity.  Just don't.  You don't know me, you've never seen what I do or am capable of doing, and you have no right or basis to pass judgment on me like that.
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           Maj. Dan Turkal
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Major Carrales
Salty & Seasoned Contributor

Posts: 4,106

« Reply #8 on: October 03, 2007, 02:12:01 AM »

They always picked up when I called.  The only time they didn't I got a call back like 2 hours later.  Don't be a jerk to anyone at NHQ.  They are WAY more busy (and productive) than you Cadet.  If it is an issue regarding renewals and such.....why can't the local level help you out??

1)  Being busy is one thing, but a 3 week response time on a phone call is bad business.

2)  Never say anything about me or my productivity.  Just don't.  You don't know me, you've never seen what I do or am capable of doing, and you have no right or basis to pass judgment on me like that.

Well, I guess someone wan't born back in the days of snail-mail and paper forms; which routinely took weeks.

C'mon, SAR kid, there are like 60,000 members...many more pressing needs...and you should have called back a few days later.

The productivity comment is likely saying that these people are working CAP as thier job, and have to address the needs of 52 wings.  Cadets and Regular line CAP Officers are rarely that productive...even I, a person who lives for CAP.

Take it with care ;)

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Major Joe Ely "Sparky" Carrales, CAP
Commander
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SWR-TX-454
TankerT
Seasoned Member

Posts: 308

« Reply #9 on: October 08, 2007, 01:53:57 AM »

So, you've never made a mistake?  How do you know that there wasn't just some human error that someone realized happened, and they called you back as soon as they realized they hadn't called you about it?

And, you just jumped to calling NHQ?  Did you check with your Squadron?  Or, Group?  Or even Wing?  Heck,
your Wing Director of Personnel (who happens to be a member of your unit) and Chief of Staff for Mission Support deal with membership issues on a regular basis, and could have been able to assist you as well.  Did you contact either of them?  (Yes, a partially rhetorical question.)


Also, prioritizing current tasks is key.  Did you know that NHQ is at a current LOW for staffing due to budget cuts from the Air Force?  And, with e-mail, they have more correspondence coming in from the field?  How do you know that they didn't have some other more pressing issues on their plates?

In all honesty, NHQ staff are hard working folks that take their jobs seriously.  I interact with them on a weekly basis.  And, sometimes they can't get back to me right away with mission critical items.  (But, they always gets resolved before it becomes a problem.)

And, to complain that they have the problem, when you let it sit for three weeks before trying to call back?  That's not very professional.  (I've had instances where my voice mail retrieval system was down for two weeks, and I had messages from that entire time I had to follow up on.  Do you know there wasn't a technical problem?)  Nor is it professional for a cadet or officer to publicly state they would have been a jerk to the person returning their call because of the delay. 

In the end, NHQ staffers work hard, and take customer service very, very seriously.  I've dealt with them for longer than you've been in CAP.  Sometimes, something slips past them.  They are human after all, and can make a mistake, just like you or I can, and do.

And, maybe there is more to the story, and you have a legit reason to be upset. But, is airing it in such a public forum the correct thing to do?

And, remember, some of us out in cyberspace DO know you.  And, what you post can affect how we perceive you during face to face dealings.
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/Insert Snappy Comment Here
Matt
Seasoned Member

Posts: 469
Unit: NCR-001

North Central Region
« Reply #10 on: October 08, 2007, 03:20:25 PM »

So, you've never made a mistake?  How do you know that there wasn't just some human error that someone realized happened, and they called you back as soon as they realized they hadn't called you about it?

And, you just jumped to calling NHQ?  Did you check with your Squadron?  Or, Group?  Or even Wing?  Heck,
your Wing Director of Personnel (who happens to be a member of your unit) and Chief of Staff for Mission Support deal with membership issues on a regular basis, and could have been able to assist you as well.  Did you contact either of them?  (Yes, a partially rhetorical question.)


Also, prioritizing current tasks is key.  Did you know that NHQ is at a current LOW for staffing due to budget cuts from the Air Force?  And, with e-mail, they have more correspondence coming in from the field?  How do you know that they didn't have some other more pressing issues on their plates?

In all honesty, NHQ staff are hard working folks that take their jobs seriously.  I interact with them on a weekly basis.  And, sometimes they can't get back to me right away with mission critical items.  (But, they always gets resolved before it becomes a problem.)

And, to complain that they have the problem, when you let it sit for three weeks before trying to call back?  That's not very professional.  (I've had instances where my voice mail retrieval system was down for two weeks, and I had messages from that entire time I had to follow up on.  Do you know there wasn't a technical problem?)  Nor is it professional for a cadet or officer to publicly state they would have been a jerk to the person returning their call because of the delay. 

In the end, NHQ staffers work hard, and take customer service very, very seriously.  I've dealt with them for longer than you've been in CAP.  Sometimes, something slips past them.  They are human after all, and can make a mistake, just like you or I can, and do.

And, maybe there is more to the story, and you have a legit reason to be upset. But, is airing it in such a public forum the correct thing to do?

And, remember, some of us out in cyberspace DO know you.  And, what you post can affect how we perceive you during face to face dealings.

 :clap: :clap: :clap:
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Matthew Kopp, Maj, CAP
Director of Information Technology
North Central Region
Major Lord
Suspended

Posts: 1,817

« Reply #11 on: October 08, 2007, 04:50:13 PM »

Are we talking about the same CAP that the rest of us belong to? I have never had the slightest problem getting them to accept my money!  Call member services, give them a credit card number, and bada-bing, you are renewed!

Major Lord
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"The path of the righteous man is beset on all sides by the iniquities of the selfish and the tyranny of evil men. Blessed is he, who in the name of charity and good will, shepherds the weak through the valley of darkness, for he is truly his brother's keeper and the finder of lost children. And I will strike down upon thee with great vengeance and furious anger those who would attempt to poison and destroy my brothers. And you will know my name is the Lord when I lay my vengeance upon thee."
Cecil DP
Salty & Seasoned Contributor

Posts: 1,208

« Reply #12 on: October 08, 2007, 05:12:19 PM »


No, it hasnt expired yet.  I'm just annoyed that it took three weeks to return a bloody phone call.  And now I dont even need their help anymore.
[/quote]

Why didn't you call back the following day? or email? I doubt theres anyone on this website who hasn't received a response from National within 48 hours of submitting a question or problem to them. I even received a response on a Saturday morning, so this is a glitch.

2. If the membership question was no settled,  why complain?
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Michael P. McEleney
LtCol CAP
MSG  USA Retired
GRW#436 Feb 85
pixelwonk
Alt-F4 pilot
Salty & Seasoned Contributor

Posts: 1,099

« Reply #13 on: October 08, 2007, 08:47:15 PM »

mkay,
that's enough wall-to-wall mentoring for this thread I think.
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CAP Talk  |  General Discussion  |  Membership  |  Topic: Okay, now I'm annoyed.
 


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