Started by ♠SARKID♠, October 01, 2007, 01:32:10 pm
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Quote from: Pylon on October 01, 2007, 01:47:49 pmNational Headquarters staff are usually quite busy, and do their best to get to every members' request when they are able. Has your membership renewal issue prevented you from participating in CAP activities yet?To be fair to NHQ, you should not have waited three weeks to follow up to something which you thought required immediate attention. If it didn't require immediate attention, then the three weeks follow-up time was acceptable.
Quote from: mikeylikey on October 01, 2007, 03:37:52 pmThey always picked up when I called. The only time they didn't I got a call back like 2 hours later. Don't be a jerk to anyone at NHQ. They are WAY more busy (and productive) than you Cadet. If it is an issue regarding renewals and such.....why can't the local level help you out??
Quote from: ♠SARKID♠ on October 03, 2007, 02:03:49 amQuote from: mikeylikey on October 01, 2007, 03:37:52 pmThey always picked up when I called. The only time they didn't I got a call back like 2 hours later. Don't be a jerk to anyone at NHQ. They are WAY more busy (and productive) than you Cadet. If it is an issue regarding renewals and such.....why can't the local level help you out??1) Being busy is one thing, but a 3 week response time on a phone call is bad business.2) Never say anything about me or my productivity. Just don't. You don't know me, you've never seen what I do or am capable of doing, and you have no right or basis to pass judgment on me like that.
Quote from: TankerT on October 08, 2007, 01:53:57 amSo, you've never made a mistake? How do you know that there wasn't just some human error that someone realized happened, and they called you back as soon as they realized they hadn't called you about it?And, you just jumped to calling NHQ? Did you check with your Squadron? Or, Group? Or even Wing? Heck,your Wing Director of Personnel (who happens to be a member of your unit) and Chief of Staff for Mission Support deal with membership issues on a regular basis, and could have been able to assist you as well. Did you contact either of them? (Yes, a partially rhetorical question.)Also, prioritizing current tasks is key. Did you know that NHQ is at a current LOW for staffing due to budget cuts from the Air Force? And, with e-mail, they have more correspondence coming in from the field? How do you know that they didn't have some other more pressing issues on their plates?In all honesty, NHQ staff are hard working folks that take their jobs seriously. I interact with them on a weekly basis. And, sometimes they can't get back to me right away with mission critical items. (But, they always gets resolved before it becomes a problem.)And, to complain that they have the problem, when you let it sit for three weeks before trying to call back? That's not very professional. (I've had instances where my voice mail retrieval system was down for two weeks, and I had messages from that entire time I had to follow up on. Do you know there wasn't a technical problem?) Nor is it professional for a cadet or officer to publicly state they would have been a jerk to the person returning their call because of the delay. In the end, NHQ staffers work hard, and take customer service very, very seriously. I've dealt with them for longer than you've been in CAP. Sometimes, something slips past them. They are human after all, and can make a mistake, just like you or I can, and do. And, maybe there is more to the story, and you have a legit reason to be upset. But, is airing it in such a public forum the correct thing to do? And, remember, some of us out in cyberspace DO know you. And, what you post can affect how we perceive you during face to face dealings.
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