CAP Talk

General Discussion => The Lobby => Topic started by: davidsinn on August 20, 2008, 02:48:49 PM

Title: knowledgebase
Post by: davidsinn on August 20, 2008, 02:48:49 PM
How do I ask a question to the Knowledgebase? I've registered but can not find a link to submit a question.
Title: Re: knowledgebase
Post by: Phil Hirons, Jr. on August 20, 2008, 03:01:38 PM
There does not appear to be a way to ask a question.
Title: Re: knowledgebase
Post by: Eclipse on August 20, 2008, 03:12:36 PM
First you do a search for the subject you are interested in, you will get results that may or may not answer your question.

Once you've asked a question and clicked through an answer, the "Submit a Question" button will light up.

I've just confirmed it is working as of today.
Title: Re: knowledgebase
Post by: davidsinn on August 20, 2008, 03:32:15 PM
That is a very dumb way to run a website. They should at least give you instructions on how to work it.
Title: Re: knowledgebase
Post by: Eclipse on August 20, 2008, 03:36:54 PM
Quote from: CAP Knowledgebase Instructions http://level2.cap.gov/visitors/cap_knowledgebase.cfm
Welcome, you've come to the right place for information. The CAP Knowledgebase uses the power of the internet to provide up-to-date information and answers to help CAP members do their jobs and perform their missions for America. It is also intended to educate non-members about CAP and why they should consider joining a group of America's most dedicated volunteers.

If you have questions about CAP in general or are just seeking help to perform your part of the CAP mission, check the CAP Knowledgebase for over 1600 questions and answers about all aspects of CAP and the USAF. A keyword search should yield several answers related to your topic. If you don't find an answer, click on the "Ask a Question" tab to submit your question to the knowledgebase. Your feedback is welcome anytime on how we can make the CAP Knowledgebase more valuable to all.

The idea is that members first try to help themselves with common questions already answered before hitting an SME direct.  A lot of KB's work that way.

Like all search engines, how you ask a question is as important as the question, though in general I've found it works pretty well.