I ordered 20 ribbons for our cadets who had completed the FL Winter encampment on the 5th of March. Never heard back. When I called they said never received the order. Reorderd and added another $200 worth of insignia for the unit. I have been charged over $200 and it still wasn't showing up as a recent or pending order. After sending an email I got the reply that "We don't post phone orders on the website" How do they track orders? And how do I prove an order was was not receicved or is correct if they won't say what they sent. I think I'll shop with Vanguard in the future-They are more expensive, but do verify orders and shipping.
I am pretty bummed to hear this. I was a cadet right near where the Hock Shop and they were awesome to my squadron. I try to give them as much of my CAP business as I can (minus cloth insignia/badges). They are great with internet orders. Vanguard seems to be real hit or miss. Some items ship almost as well as military items of the like, and others....an infinity. All I can say is give Tom a call and he is a reasonable guy he should be able to help you out. Good luck!
Quote from: adamblank on March 21, 2008, 04:52:57 AM
I am pretty bummed to hear this. I was a cadet right near where the Hock Shop and they were awesome to my squadron. I try to give them as much of my CAP business as I can (minus cloth insignia/badges). They are great with internet orders. Vanguard seems to be real hit or miss. Some items ship almost as well as military items of the like, and others....an infinity. All I can say is give Tom a call and he is a reasonable guy he should be able to help you out. Good luck!
Agreed! Call'em up and talk to them. Tom really works hard for his business.
This is what happens when you don't use Vanguard. :'( >:D
I haven't had a problem with Hock shop, I buy most of my stuff there including my cloth grades and such. The only problem I have had was one item was B/O'd he didn't notify me, I had to call 3 times and I asked when it would be there and so on etc... it took 3 months before I saw the last of my order.
I liked Vanguard, they shipped via FedEx everytime I ordered :). Alittle pricer... I guess I should stick to VG. However I've only ordered from VG once.
I go with the Hock for speed and for most items its a moot point. However, for GT insignia, there is a difference in the quality of the fabric and actual badge design. If you have the time, vanguard isn't a bad option but if you need something in 48 hours, the Hock can send in there at a reasonable price.