For some time I haven't been able to get the "Ask a Question" tab/feature to appear on the CAP Knowledgebase (http://capnhq.custhelp.com). I know you need to run a search and/or view an answer before it should appear. However, no number of searches and viewing answers seems to be able to produce the Ask a Question tab for me.
Anybody else running into this issue? Are we no longer allowed to ask questions? ???
Didn't they say something about they were revising "Knowledge"base?
Quote from: Pylon on August 10, 2007, 09:08:10 PM
For some time I haven't been able to get the "Ask a Question" tab/feature to appear on the CAP Knowledgebase (http://capnhq.custhelp.com). I know you need to run a search and/or view an answer before it should appear. However, no number of searches and viewing answers seems to be able to produce the Ask a Question tab for me.
Anybody else running into this issue?
Yes, I believe several of us have had the same problem in the recent past.
QuoteAre we no longer allowed to ask questions? ???
No. Stop asking. :D
The answers in the knowledge base are dropping off as no one is updating them any longer. Answers more than 6 months old just disappear. At one time we had 82 pages of answers in the knowledge base- 30 pages have already dropped off.
Maybe we should put a IT type in charge of CAP.
Quote from: badger bob on August 10, 2007, 09:20:50 PM
Maybe we should put a IT type in charge of CAP.
...I'd settle for an IT-type in charge of CAP IT stuff... heh
Quote from: Pylon on August 10, 2007, 09:24:30 PM
Quote from: badger bob on August 10, 2007, 09:20:50 PM
Maybe we should put a IT type in charge of CAP.
...I'd settle for an IT-type in charge of CAP IT stuff... heh
?! Why would we do such a thing?
I nominate Tedd.
Quote from: MIKE on August 10, 2007, 09:25:54 PM
I nominate Tedd.
I second the nomination from the floor. Any others before we put the Volun
telling to a vote?
Quote from: badger bob on August 10, 2007, 09:20:50 PM
Maybe we should put a IT type in charge of CAP.
What a novel idea Chris! :-)
Actually, I just ran into the same thing myself, and searched the KB for the answer for how to submit a question, great idea eh? Well, it said that you had to search for an answer before it would present you with the 'Ask a Question' button. Well, that wasn't working for me, so I tried the other option suggested, Using the 'Site Feedback' link.
Well, I asked my question via this method on 01 Aug, and still no answer. Someone got hit by a bus apparently.
Quote from: Pylon on August 10, 2007, 09:26:48 PM
Quote from: MIKE on August 10, 2007, 09:25:54 PM
I nominate Tedd.
I second the nomination from the floor. Any others before we put the Voluntelling to a vote?
Yup. We'll pay him well, too.
Tedd is afraid the grade bump would put his pension in a higher tax bracket
I used KB last week with a question/concern about Level 1's not showing up... I got an answer right away.
Quote from: badger bob on August 10, 2007, 09:20:50 PM
Maybe we should put a IT type in charge of CAP.
I can see where that would be a BIG improvement...but then, what self-respecting IT geek (i use that term with the highest of honor attached...since i am one) would really want to have to wade through all the "ID ten T" questions that are probably thrown at them all the time.