I took IS 100 and 200 online last week. At the end I entered my email and it said I would get a certificate in 1 to 2 days. A week later and I have not received anything. The email address I entered was correct (I had to type it twice for verification) and it is not in a junk/spam folder- It hasn't been sent. Since there was no log in or account info, just the email entered after the test, how should I go about getting my certificate? Is there a customer service number to call or anything? I haven't been able to find anything out from the website.
I would just go back in and take the tests again.
There is supposed to be a way to get them. Give me a bit and I'll try and find them.
Edit:
Contact Us (http://training.fema.gov/IS/isfeedback.asp)
I never received my certificate (http://training.fema.gov/IS/isfaqdetails.asp?id=31&cat=Certificate%20and%20Transcript)
Thanks, I was looking all over for some contact info, but guess I was looking in all the wrong places!