VeriSign issues - attempting to renew memebership

jacob · September 15, 2008, 11:50:18 PM

My membership is due for renewal at the end of the month. I've been trying to use eServices to renew for a few days, but keep hitting an HTTP Error 500 (Internal Server Error) after the final confirmation step.

The Online Membership Renewal page does state that "Verisign has been experiencing technical problems today. If your renewal does not go through, please try again at another time.", but its been a bit longer than "today". Does anyone have any information on when this might be fixed, or what people who need to renew soon should do in the meantime?

MIKE · September 15, 2008, 11:53:44 PM

What browser are you using? I had no issues when I did mine a few weeks ago in Internet Exploiter 7.

Otherwise you could call 'em up and do it over the phone.

jacob · September 15, 2008, 11:56:23 PM

Firefox 3.0.1

Has anyone been able to re-up on eServices more recently?

SJFedor · September 15, 2008, 11:58:16 PM

You can just call them and do it over the phone just as easily.

Eclipse · September 15, 2008, 11:59:37 PM

I know a few who have done it recently, but there has been some down time.

Try I.E., and if that doesn't work, just call them.

jacob · September 16, 2008, 12:01:32 AM

Thanks all - it worked fine in IE!

JoeTomasone · September 16, 2008, 12:54:12 AM

What's the renewal period now, anyway? I.E. how long before your expiration can you renew?

jacob · September 16, 2008, 01:01:00 AM

I've had the big red renewal box at the top of eServices since at least ~30 days out. The period may be longer, but I wasn't paying attention before that.

AlphaSigOU · September 16, 2008, 05:28:46 AM

Quote from: jacob on September 16, 2008, 01:01:00 AM
I've had the big red renewal box at the top of eServices since at least ~30 days out. The period may be longer, but I wasn't paying attention before that.

The 'nag bar' shows up on eServices at T-60 days. It counts down until you either renew or let your membership lapse.

JoeTomasone · September 16, 2008, 06:27:53 AM

I wanted to renew early (currently 2/2009) but it won't let me.

Guess I can call Member Services?

SJFedor · September 16, 2008, 06:37:13 AM

Negative, I think you have to be within your 60 day window to do your renewal.

Cecil DP · September 16, 2008, 07:58:39 AM

Quote from: JoeTomasone on September 16, 2008, 12:54:12 AM
What's the renewal period now, anyway? I.E. how long before your expiration can you renew?

Nationa generates the renewal letter 90 days from expiration, so you will receive it about 75 days out. As stated you can renew over the internet, phone, or by mail.
REMINDER expiration means just that. If your membership expires in September and is not done by the last day of the month, You are not a member and cannot participate in any activities until the renewal is completed and shown on the National database.