https://www.gocivilairpatrol.com/media/cms/R_202_BF21FA8CA7609.pdf

Enjoy.

I couldn't begin to be interested enough to try and figure out what, if anything, has changed.

I think the big thing is that all complaints are being handled by NHQ now. They apparently weren't happy with the job wing IGs were doing.

Quote from: Fubar on December 01, 2020, 08:33:31 AMI think the big thing is that all complaints are being handled by NHQ now. They apparently weren't happy with the job wing IGs were doing.

Not at all.  It was the realization that investigations are serious events and CAP would benefit from a specialized group of trained investigators. These National Complaint Resolution Officers (NCRO) would handle investigations in Wings nationwide, with the exception of their home Wing.

With the turnover in the IG position and the shortage of experienced investigators, this makes sense.

Quote from: Laplace on December 01, 2020, 04:28:01 PM

Quote from: Fubar on December 01, 2020, 08:33:31 AMI think the big thing is that all complaints are being handled by NHQ now. They apparently weren't happy with the job wing IGs were doing.

Not at all.  It was the realization that investigations are serious events and CAP would benefit from a specialized group of trained investigators. These National Complaint Resolution Officers (NCRO) would handle investigations in Wings nationwide, with the exception of their home Wing.

With the turnover in the IG position and the shortage of experienced investigators, this makes sense.

That makes complete sense to me.

Having a trained staff is crucial in this sort of area of responsibility, and a high turnover is an impediment to quality investigation and review of issues.

I actually like the realignment.

BUT...I think we can reasonably point to the idea that the high turnover and lack of training is one of the areas in Wings where they have fallen short in the IG scope/intent. Perhaps it wasn't specifically that "Wing IGs weren't doing a good job" but more so that Wing IGs weren't fulfilling expectations under the program's previous layout.

A change for the better, though.

Too many cases in the past of friends covering up for friends.
Having "outside" people do the investigations is about the only way to break the chain.

Quote from: PHall on December 01, 2020, 08:53:44 PMToo many cases in the past of friends covering up for friends.
Having "outside" people do the investigations is about the only way to break the chain.

Absolutely.

Nobody should ever be tasked to investigate an allegation that directly impacts their life or close contacts.

The act of recusing one's self is often scarce, as well.

Quote from: TheSkyHornet on December 01, 2020, 09:09:04 PM

Quote from: PHall on December 01, 2020, 08:53:44 PMToo many cases in the past of friends covering up for friends.
Having "outside" people do the investigations is about the only way to break the chain.

Absolutely.

Nobody should ever be tasked to investigate an allegation that directly impacts their life or close contacts.

The act of recusing one's self is often scarce, as well.

Amen on all this.

We should add, this isn't unique to CAP; the Air Force (and other services) have had serious issues with impartiality impacting everything from inputs on command climate to disciplinary and airmanship decisions, to resulting IG and mishap reviews in the past, leading to similar restructuring.  These moves are steps toward a better, more accountable, CAP.

V/r
Spam

Quote from: Spam on December 01, 2020, 09:15:00 PM

Quote from: TheSkyHornet on December 01, 2020, 09:09:04 PM

Quote from: PHall on December 01, 2020, 08:53:44 PMToo many cases in the past of friends covering up for friends.
Having "outside" people do the investigations is about the only way to break the chain.

Absolutely.

Nobody should ever be tasked to investigate an allegation that directly impacts their life or close contacts.

The act of recusing one's self is often scarce, as well.

Amen on all this.

We should add, this isn't unique to CAP; the Air Force (and other services) have had serious issues with impartiality impacting everything from inputs on command climate to disciplinary and airmanship decisions, to resulting IG and mishap reviews in the past, leading to similar restructuring.  These moves are steps toward a better, more accountable, CAP.

V/r
Spam

The National Guard has problems similar to the one's CAP has.
Closed group of people to draw from and everybody seems to either know or know of everybody.

Going to throw in my $.02 here and explain the change in 20-2 from my perspective, inside the hurricane. 
I have been a wing IG for 9 years, am to be one of the first 34 NCROs to be appointed under the new regulations, and completed my additional training a couple of months ago. 
Some of the differences in this new system are that 1) we will not be investigating complaints in our home wings (already discussed in this thread), and it is true that some IGs are being influenced by their commanders.  Therefore, outside and independent review of complaints leads to transparency, which is the desired result.   2) CDIs (Commander Directed Investigations) will now go to the NCRO team, rather than to a non-trained investigating officer (as an aside, I could never understand that investigations could be assigned to any officer whose only qualification for the job was that he or she was breathing.)  Such assignments were suspect on their face, as a commander could assign an officer who might be an ally of the commander, potentially tainting the investigation. 3)  There will be more oversight and an additional layer of review of Reports of Investigation prior to their being submitted to the wing commanders and 4) there is more support for sanctions against members who abuse the IG system by submitting frivolous complaints (there is a big difference between someone who files a complaint not understanding the standard for a violation of regulations and someone who intends to harm or harass another.  We can and will work with the first, but the second wastes everyone's time)

I see no difference from NHQ doing an investigation or one from the wing protecting one of their own. Neither of them follow regulations. To me they either don't know the regulations or chose not to follow them. After 4 years in CAP I am going to join the many other members that have left and watch my membership expire. I just stepped down last month as a Unit Commander after NHQ received a complaint and issued a ruling without even doing an investigation detailed in the Regulations. It starts at the bottom and goes all the way to the top!!! Integrity...LMAO.

APPLAUSE!

Getting the IG reforms done is a serious step forward to getting the GOB pulled back. Having been involved in multiple IG cases, I saw how truly useless a crony-driven IG process was. The people who are in be3d with each other (often literally) used their IG network to cover up their abuses. Sadly many will do as Danny is planning, but at least a major issue has been (hopefully) resolved.

It doesn't matter who does an investigation, if the rules and regulations are not followed then a proper investigation cannot be completed. In my case a cadet made a complaint because he was removed from a duty position. There was no discipline involved. He filed a complaint on the NHQ site which I fully expected him to do. NHQ should have started an investigative process and obtained the facts.

Instead I was contacted by the Wing Commander and told NHQ said to reinstate the cadet immediately because progressive discipline was not used. There was never a discipline issue involved. There could have been in which case i would have to show past disciplinary actions. Regulation state the unit commander has the authority to assign change and remove duty positions.

NHQ did not do one thing according to regulation from the time they received the complaint until I was ordered to reinstate the cadet. The Wing Commander knew no investigation had been completed and went along with NHQ. I would like to say this was under the old regulations but this was done in the middle of January and I stepped down immediately after reinstating the cadet.

NHQ failed to follow their own regulations in this complaint. I was never even informed a complaint had been filed until I got the order to reinstate. If you want me to follow rules and regulations, shouldn't those in charge of investigation follow those same rules and regulations? Not one [darn] rule was followed by NHQ during the complaint resolution. I was suppose to be teaching my members how CAP works, what rules and regulations apply how they are followed.

CAP wants me to tell members about how great our CORE values are. But is not following your own rules when you are part of the NHQ really instilling integrity. From CAP website...

The core values outlined below serve as the foundation for how CAP members treat one another; how they treat the recipients of CAP's humanitarian service; and how they care for the corporate assets under their control. These basic tenets form CAP's ethical centerline – a moral compass for the organization. If one member fails to uphold these values, then, in a way, the entire organization suffers.

Integrity
This is the very fiber of all core values; without it all other core values cannot prevail. It is the cornerstone for all that is moral and just in our society. It is more than simple honesty. It embraces other attributes such as courage, responsibility, accountability, justice, openness, self-respect, and humility. Lastly, this core value means CAP members must practice the highest standards of self-discipline.

Volunteer Service
CAP adopted this core value because it reflects the very essence of the organization—service to humanity. All CAP volunteers willingly give of their time, energy, and personal resources. Moreover, many have made the ultimate sacrifice by losing their lives while serving their neighbors. As a minimum, this core value implies a commitment on the part of all CAP members to place the organization's purposes first and foremost. This process starts with the member's agreement to obey the rules and regulations of CAP and the Air Force. In this regard, self-discipline is an absolute must.

Excellence
This core value reflects CAP's continuous effort to be the very best, and to consistently improve its humanitarian service to America. From personal appearance to resource management, excellence must be the goal of all CAP members.

Respect
CAP members come from all walks of life. Therefore, it is extremely important that members treat each other with fairness and dignity and work together as a team. To do otherwise would seriously impair CAP's capability to accomplish the mission.

In my opinion CAP failed in everyone of its Core Values by not properly investigating this complaint. To me it really makes you wonder how many other CAP members have left because of similar circumstances. The reason I will let my membership expire is because it would be hard for me to look a new person wanting to join CAP and tell them we have CORE Values that are followed and guide our organization when by my own journey in the organization I know this not to be true.

I think we're done here. Thank you for all of your commentary.