Errors when downloaded documents from NHQ

Started by Eclipse, July 17, 2018, 03:25:53 PM

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Eclipse

Anyone else seeing errors when trying to download pubs from NHQ?

Started about a month ago - multiple "failed to load PDF", etc., usually a few retries
will eventually load things, but in trying to D/L the Constitution this AM all I get
is a hot mess of broken doc.

"That Others May Zoom"

TheSkyHornet

Same thing.

It takes me a number of reloads to get the docs to open. Sometimes I just have to resort to downloading the link and opening it from my desktop. Luckily, I have some saved copies.

NIN

Its made rather maddening on my Chromebook.

Darin Ninness, Col, CAP
I have no responsibilities whatsoever
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The contents of this post are Copyright © 2007-2024 by NIN. All rights are reserved. Specific permission is given to quote this post here on CAP-Talk only.

Holding Pattern

this is a chrome issue. Set chrome to not open pdfs as a workaround.

NIN

Quote from: Holding Pattern on July 17, 2018, 06:39:21 PM
this is a chrome issue. Set chrome to not open pdfs as a workaround.

I get that, but why does Chrome open PDFs from other sources?
Darin Ninness, Col, CAP
I have no responsibilities whatsoever
I like to have Difficult Adult Conversations™
The contents of this post are Copyright © 2007-2024 by NIN. All rights are reserved. Specific permission is given to quote this post here on CAP-Talk only.

Eclipse

Quote from: Holding Pattern on July 17, 2018, 06:39:21 PM
this is a chrome issue. Set chrome to not open pdfs as a workaround.

It's not a Chrome issue - same behavior in Edge and IE, except that instead of a friendly
error it downloads the broken document and displays it.

Also, when the rest of the world works fine, and a single server doesn't, it's not a "Chrome issue".

"That Others May Zoom"

Holding Pattern

I've had this issue across multiple sites. Firefox handles it just fine, chrome does too if you set it to just download pdfs.

Eclipse

Quote from: Holding Pattern on July 17, 2018, 07:37:07 PM
I've had this issue across multiple sites. Firefox handles it just fine, chrome does too if you set it to just download pdfs.

Interesting solution - break your machine to accommodate a server-side issue.

Any suggestion what to do on a Chromebook?

"That Others May Zoom"

Holding Pattern

Quote from: Eclipse on July 17, 2018, 08:05:28 PM
Quote from: Holding Pattern on July 17, 2018, 07:37:07 PM
I've had this issue across multiple sites. Firefox handles it just fine, chrome does too if you set it to just download pdfs.

Interesting solution - break your machine to accommodate a server-side issue.

Any suggestion what to do on a Chromebook?

Sure. Download the file and then open it in chrome.


Eclipse

#10
At least one of those links you provided has comments that this is a PHP problem,
which is what it likely is, since, again, this is not only happening in Chrome,
but it is only happening on NHQ's site.


"That Others May Zoom"

Holding Pattern

Yes, but when IE/Edge has a problem, I simply attribute that to it being IE/Edge.

jeders

I had that problem yesterday when trying to download stuff from national on Firefox.
If you are confident in you abilities and experience, whether someone else is impressed is irrelevant. - Eclipse

Spam

Me too.

Attention NHQ/IT: we need to put this high on the SCR list. The list as it currently is showing on eServices does have some pretty good candidates, but fixing a problem by which line members and commanders can't access core program documentation is a REAL, immediate problem.

The current top 10:

1. Maintenance Requests and Parts Order Tracking System
2. Maintenance data on sortie page (alert if within 10 hrs of inspection)
3. SIRS Enhancements
4. Event Admin & Encampment, Registration and Payment System
5. Stand Alone Communications ICP function
6. Pilot Records Requests (bulk downloads)
7. ICS Forms - 201,210, 211,218 (electronic)
8. IG ECIM Replacement Project (pull and store data)
9. CEAP Admin
10. High Profile Missions (ID field)

V/r
Spam


Spam

(I posted that just so everyone realizes that they really are working on a deliberative, prioritized list with real, useful products).

V/r
Spam

Gunsotsu

It seems to be getting worse. Where it would load after a few attempt, I can't get anything to load. First noticed this problem over a week ago.

darkmatter

I've had this issue for a month I just that it was do to my dieing iPads hardware

NovemberWhiskey

Specifically, the issue seems to be that sometimes the server will send a Content-Type: text/plain header rather than the expected Content-Type: application/pdf.

Good:
HTTP/1.1 200 OK
Date: Mon, 23 Jul 2018 13:54:08 GMT
Content-Length: 210848
Last-Modified: Mon Jul 23 13:54:08 2018
Content-Type: application/pdf
Age: 0
X-Cache: MISS
X-Cache-Hits: 0
Accept-Ranges: bytes
Strict-Transport-Security: max-age=15768000


Bad:
HTTP/1.1 200 OK
Date: Mon, 23 Jul 2018 13:54:09 GMT
Content-Length: 210848
Last-Modified: Thu Nov 23 06:38:19 2017
Vary: Accept-Encoding
Content-Type: text/plain
Age: 0
X-Cache: MISS
X-Cache-Hits: 0
Accept-Ranges: bytes
Strict-Transport-Security: max-age=15768000


Difficult to know what would cause that from the outside; some kind of misconfigured server behind a load-balancer; issue with reverse proxy caching, maybe?

arajca

With Firefox, I haven't had any problems downloading regs and pamphlets.

TheSkyHornet

When trying to open CAPR 60-2 just now in Chrome:



It opens fine in IE and Firefox.