Vanguard Order -- Wish Me Luck

[ColonelJack]

At the risk of being soundly chided by the group, I have placed an order for a pair of 1625-shade trousers and a silver chin strap for my service cap from Vanguard.  I placed the order yesterday (with shipping, it comes to just over $61).

One bit of comedy already has ensued.  I received not one, but two confirmation e-mails of my order -- with different order numbers.  Sure enough, they'd placed (and charged!!!!) two orders for me.  I contacted them as soon as I received the e-mails and informed them I'd placed only one order for only one pair of trousers and chin strap.  Eva, the Customer Service rep I dealt with, was very nice and quickly assured me of a fix of the problem.

Today I note my credit card account has been credited the extra $61 and an e-mail has been received that the duplicate order has been cancelled.

I hope to get my stuff soon.  What do you think my chances are?

Jack

[RogueLeader]

Not much, but at least you got  the refund of the duplicate.  Maybe they were hoping that you wouldn't notice the discrepancies.  I don't know about the others, but I forgive you for going TPU.   

[BigMojo]

I got my new name tag today after a month backorder...to have it misspelled. Probably be another month to fix.

[LtCol Hooligan]

I got my new name tag today after a month backorder...to have it misspelled. Probably be another month to fix.

I had that happen to mine as well.  I just sent an e-mail to the link on their website and a new one came within a week or two.  I think the address was:  cap@vanguardmil.com.  I would give it a try and see what happens.  Magically it worked for me!!

[SJFedor]

This falls under the "fart in a windstorm" metaphor.

[star1151]

I must say, they credited my order very quickly when I decided I needed what I needed far sooner than they could provide it.  It was a point against them, however, when I changed my mind five days after the order, called to see if it was too late for a refund, and it wasn't.

[ColonelJack]

Order update:

Beth from Vanguard called me late yesterday and asked me for a physical address to ship my order, since I'd used my post office box.  She said the order was ready to go (the day after I placed it!!).  She also said they'd made an adjustment -- the silver chin strap I ordered was the Coast Guard Auxiliary one, and she replaced it with the proper CAP silver strap.  (I didn't know there was a difference.)  I told her I'd ordered the CGAux strap because the CAP strap isn't available through the website -- Beth said she knew that and they were going to fix that.  The CAP strap is the same as the AF Honor Guard uniform chin strap.  The difference in price?  Vanguard's eating it, since they'd already charged my credit card and didn't actually have available to order the item I really needed.

I'm starting to think really nice things about Vanguard.  I really am.

Jack

[JC004]

...
I'm starting to think really nice things about Vanguard.  I really am.

Don't give in!

[SeattleSarge]

Good luck to you, sir...

Although you'll probably get silver trousers and a strap for an admiral in the Bolivian Navy.

Too many issues with those guys.

-SeattleSarge

[BigMojo]

Update: Received misspelled name tag yesterday AM. Called immediately to tell them it was wrong. Correct one arrived this morning priority overnight. (Inside was a customer satisfaction survey as well...go figure...)

[ColonelJack]

Okay, you're not going to believe this one.  (I don't even believe it.)

The order was waiting for me when I got home today.

The pants are correct ... the silver chin strap is correct ... and they even threw in a challenge coin! 

What say you now?

Jack

[JC004]

Okay, you're not going to believe this one.  (I don't even believe it.)

The order was waiting for me when I got home today.

The pants are correct ... the silver chin strap is correct ... and they even threw in a challenge coin! 

What say you now?

Jack

I say check for anthrax.

[RiverAux]

So, I'm all set to make some snarky comments about how an order I did this week with the Coast Guard Uniform Distribution Center came in so fast and so perfect (about half the drass gear is good for CAP and CG Aux) and then I notice something that chilled me to the bone --- the CG Presidential Unit Citation ribbon I ordered was in package from VANGUARD!!!!!  Of course at that point I noticed that it was lacking the little hurricane swirly and realized that I had to have ordered it separately.  So, I'm going to blame Vanguard for screwing me over anyway. 

[MIKE]

No CGPUC for me... [darn] PSI.

[JC004]

...
So, I'm going to blame Vanguard for screwing me over anyway. 

THAT'S the spirit!

[caplegalnc]

I must be living right.  My order took eight days from order to delivery.  It was complete and had no errors at all.  I had a survey sheet also. 

[JCW0312]

I placed my first ever order from Vanguard yesterday and thanks to this post, I feel a slight bit of hope! But I think I'll wait to get too excited.

[RogueLeader]

I placed my first ever order from Vanguard yesterday and thanks to this post, I feel a slight bit of hope! But I think I'll wait to get too excited.

They seem to be getting better. . . . I'll still hold my breath on it though.

[JCW0312]

When I hear people sing praises about getting a Vanguard order in 8 days, I think I might be better off not holding my breath! I'd be blue long before my order arrived.

[mikeylikey]

Okay, you're not going to believe this one.  (I don't even believe it.)

The order was waiting for me when I got home today.

The pants are correct ... the silver chin strap is correct ... and they even threw in a challenge coin! 

What say you now?

Jack

You obviously own stock in Vanguard.  Now they send challenge coins........hey Vanguard, keep the coin, charge me $3.00 shipping, get it to me in 3-4 Business days.  !!!!!!!!