CAP Talk

General Discussion => The Lobby => Topic started by: NIN on October 27, 2017, 01:09:32 PM

Title: Knowledgebase Moving!
Post by: NIN on October 27, 2017, 01:09:32 PM
https://www.capnhq.gov/news/news23Oct17.htm

QuoteBeginning 1 November 2017 CAP will be moving to a new Knowledgebase application. During this transition we will have to rebuild our answer base. There may be a slight delay until the full Knowledgebase will be available. The new Knowledgebase will continue to provide 24/7 access for member questions.

Warm up your questions, lads. Here's your grand opportunity.
Title: Re: Knowledgebase Moving!
Post by: etodd on October 27, 2017, 11:48:42 PM
The new version runs lightning fast on the server. Partially due to only having one answer for everything: "Ask your chain of command in your local squadron."
Title: Re: Knowledgebase Moving!
Post by: lordmonar on October 28, 2017, 12:13:48 AM
Quote from: etodd on October 27, 2017, 11:48:42 PM
The new version runs lightning fast on the server. Partially due to only having one answer for everything: "Ask your chain of command in your local squadron."
Well.....there is actually two answers.

Answer 1)  READ THE FRACKING MANUAL!
Answer 2) Ask your chain of command.

:)
Title: Re: Knowledgebase Moving!
Post by: Live2Learn on October 28, 2017, 03:47:43 PM
Quote from: lordmonar on October 28, 2017, 12:13:48 AM
Well.....there is actually two answers.

Answer 1)  READ THE FRACKING MANUAL!
Answer 2) Ask your chain of command.

:)

It seems to me that there  are essentially three flaws in your suggestions:

At times the manual is ambiguous or the exact passages are not easily located;
Some of us have seen seen instances where NHQ and lower echelon  staff have offered advice that is contradicted by the plain language of the regulations; and
Commanders may not know the regulations, or may have interpreted them differently from the plain language.

:o  It happens more than most of us would like to think.  :(


Title: Re: Knowledgebase Moving!
Post by: etodd on October 28, 2017, 04:11:26 PM
Quote from: Live2Learn on October 28, 2017, 03:47:43 PM

It seems to me that there  are essentially three flaws in your suggestions:

At times the manual is ambiguous or the exact passages are not easily located;
Some of us have seen seen instances where NHQ and lower echelon  staff have offered advice that is contradicted by the plain language of the regulations; and
Commanders may not know the regulations, or may have interpreted them differently from the plain language.

:o  It happens more than most of us would like to think.  :(

Will this new online Knowledge database help with any of that? Or will it just point to the same language as the regs?  If it clarifies points, then maybe the wording in the database should replace that in the regs.
Title: Re: Knowledgebase Moving!
Post by: s.cap on December 14, 2017, 09:42:20 PM
So, is today the day?

https://capnhq.custhelp.com/

Quote
This site has been disabled for the time being.

Quote from: NIN on October 27, 2017, 01:09:32 PM
https://www.capnhq.gov/news/news23Oct17.htm

QuoteBeginning 1 November 2017 CAP will be moving to a new Knowledgebase application. During this transition we will have to rebuild our answer base. There may be a slight delay until the full Knowledgebase will be available. The new Knowledgebase will continue to provide 24/7 access for member questions.

Warm up your questions, lads. Here's your grand opportunity.
Title: Re: Knowledgebase Moving!
Post by: Eclipse on December 14, 2017, 09:46:51 PM
Nah, they are just tired of answering questions about the digitals.