Vanguard

[Eeyore]

I've had very good luck with them lately. I ordered an embroidered polo, 2 dozen ribbons, a couple of badges and a few other things and got it all today.

When I ordered the stuff I selected USPS Priority and somehow I got UPS Overnight, without being charged for it.

In the last 6 months, I've never waited more than a week for my order. I'm happy with them lately.

Ooo, and I like the new labeled ribbon packages, they work better in the supply closet.

[Flying Pig]

So I get my CAP Polo shirt finally.  And I wash it, never worn.  Cold water, light laundry soap.  Tide as a matter of fact, washed with all of the other blue stuff and my shirt significantly faded.  I washed the color right out of it.  I have an $8 blue, plain polo shirt I bought at Target about 3 months ago so I could wear it and at least look like I was half way in uniform.  And it still looks brand new.  Says a lot for the $37 I paid for the CAP shirt. 

[jimmydeanno]

So I get my CAP Polo shirt finally.  And I wash it, never worn.  Cold water, light laundry soap.  Tide as a matter of fact, washed with all of the other blue stuff and my shirt significantly faded.  I washed the color right out of it.  I have an $8 blue, plain polo shirt I bought at Target about 3 months ago so I could wear it and at least look like I was half way in uniform.  And it still looks brand new.  Says a lot for the $37 I paid for the CAP shirt.

My wife and I used to live about 20 minutes from the Vanguard East building.  She went to Target, bought a few 12 dollar women's polo shirts, brought them to Vanguard and asked them to embroider the CAP seal and her name on them.  That was 3 years ago, they still look practically new (and they actually fit).  They even did it the same day, in about a two hour turn around time.

[SarDragon]

So I get my CAP Polo shirt finally.  And I wash it, never worn.  Cold water, light laundry soap.  Tide as a matter of fact, washed with all of the other blue stuff and my shirt significantly faded.  I washed the color right out of it.  I have an $8 blue, plain polo shirt I bought at Target about 3 months ago so I could wear it and at least look like I was half way in uniform.  And it still looks brand new.  Says a lot for the $37 I paid for the CAP shirt.

Call them and tell them what happened. Someone in my unit had the same thing happen, and they replaced it.

[alamrcn]

Sharing my most recent experience...

Placed an online order in the morning on Thursday, 7/16.

Right after I completed the order (and not reviewing my purchase completely), I relized that an item I didn't need had "froze" in my cart from my last visit to the website. Darn cookies 

Called the East Office, transfered to a couple departments first, and then explained my issue. I guess they don't actually "get" the order till the following day, but wrote everything down and said she would take care of it.

On Thursday, 7/23, I received notice that the cost of the hitchhiking item was reimbursed to my PayPal account. Went to the Vanguard website to see the order's status, and saw the order had been canceled!!

Called, transfered to Customer Service (and a hard to understand woman with an accent) and explained the situation as best I could. Eventually I found out there was a NEW order number with the remaining items that doesn't show up in my online account.

Received the items on Wednesday, 7/29 - USPS First Class. I'd say it went pretty well, and they handled the situation that was ultimately my error successfully - but maybe could be a little more logistically efficient.

[Hill CAP]

Me also...
I just split an order with another guy, wo we each paid half the shipping.

If you've never "downgraded" from their default UPS Ground to USPS Priority, you save about a dollar. However, they have a pop-up window that tried to scare you out of selecting it!

Ordered a new FLWG Patch on the 5th got the little popup window then went on vacation. Got an email with a conformation number to track with for USPS. it was in my mail box when I got home today and there was an email telling me that USPS confirmed the delievery on the 7th and it was standard ground shipping.

[alamrcn]

Oh, yah. I forgot to mention that the NCO Gortex jacket tab I ordered was marked "back-order" on the enclosed invoice.

I got a CALL (well, voicemail) from Vanguard a few days later saying that the item wasn't expected untill September. Bummer, but that was nice of them to give me the heads up... Unlike the ARCHER patch that I had to check in on 3 months later in a previous order.

Anyway, I got an e-mail last week that my order was shipped! It arrive the next day, UPS Next Day Air! Woah.

So the manditory flat shipping still sucks, but I'd have to give the thumbs up to "Big V" on this transaction.